Privacy Policy

Unique Repair Services ("we", "us", "our") runs the website at uniquerepairservice.com and provides in-home appliance repair. This page sets out what we learn about you along the way, what we do with it and what you can ask us to do differently. It is written in ordinary language rather than legal shorthand, on purpose.

1. What we hold

What you tell us. Booking an appointment, calling the office or sending the scheduling form gives us your name, the service address, a phone number, an email address and a description of the appliance, which usually means the make, the model number and what the machine is doing.

Payment details. Card payments are handled by our payment provider at the time of service. Full card numbers are never stored on our own systems.

What the website records. As on most websites, our server logs an IP address, a browser and device type, a referring page, the pages viewed and the time of the visit. We use it to keep the site working and to see which pages people find useful.

The scheduling form. Our online booking form is supplied by an outside scheduling service and displayed inside this site. Anything entered into it is sent to that provider so the appointment can be created, and their own privacy practices apply to it alongside this policy.

2. What we do with it

• Arrange, carry out and follow up an appliance repair.
• Reach you about the appointment itself: arrival windows, technician names and parts that are on order.
• Take payment and issue invoices and warranty records.
• Answer questions and deal with warranty claims.
• Understand, in aggregate, which parts of the site and the service work well.
• Meet obligations placed on us by tax, insurance and consumer law.

3. Calls and text messages

A mobile number given to us may be used to call or text you about your appointment, including confirmations, arrival updates and news about a part on order. Message and data rates may apply. You can stop non-essential messages at any time by replying STOP or by telling the office, though we will still need a way to reach you about an appointment that is already booked.

4. Who else sees it

We do not sell personal information. It is shared only with:

• Providers working on our behalf, meaning the scheduling service, the payment processor, parts suppliers who need a shipping address and the platforms we use to send email and text.
• Our own technicians, who need the address and the appliance details to do the work.
• Public authorities, where the law requires us to disclose something.
• A buyer of the business, should it ever be sold, on the same terms set out here.

5. Cookies

The site sets a small number of cookies for essential functionality and basic analytics. Blocking or deleting them in your browser will not stop the site working, although one or two conveniences will be lost.

6. How long we keep it

Service records, including the appliance details, the parts installed and the warranty dates, are kept as long as we need them to honor a warranty and to satisfy tax and legal requirements. In practice that is several years. Marketing contact details are removed as soon as you ask.

7. Keeping it safe

We apply reasonable administrative and technical safeguards to the information we hold. No system of transmission or storage is completely secure, and we do not claim otherwise.

8. What you can ask for

You may ask to see, correct or delete the personal information we hold about you, and you may ask us to stop sending marketing messages. Depending on where you live, state law may give you further rights. Write to service@uniquerepairservice.com or call (847) 495-2170 and we will respond within a reasonable time.

9. Children

Our services are meant for adults. We do not knowingly collect personal information from anyone under 13.

10. Other websites

This site links to manufacturer pages and other outside websites that we do not control. Their privacy practices are their own.

11. Changes to this page

This policy may be updated from time to time. The date shown at the top of the page is the date of the most recent revision.

12. Getting in touch

Questions about any of the above? Call (847) 495-2170 or email service@uniquerepairservice.com.